Shipping Policy

At KaelPlay, we work with trusted fulfillment partners to deliver your order safely and efficiently.

Shipping Rates

For orders shipped within the contiguous United States:

• Standard Shipping — $10 for orders under $500.

• Free Standard Shipping on orders of $500 or more.

The free-shipping threshold is calculated based on the order subtotal before taxes and after applicable discounts.

Estimated Delivery Times

Estimated delivery times may vary depending on the product, fulfillment partner, destination, and product availability. Delivery estimates shown at checkout provide the most accurate timeframe available for your order.

Some orders containing multiple products may be fulfilled from different locations and arrive in separate packages.

Order Processing

Orders may require processing time before shipment. Once your order has shipped, tracking information will be provided when available.

Shipping Availability

KaelPlay currently ships to eligible addresses within the United States. Certain products or destinations may have shipping restrictions based on fulfillment availability.

Delays

Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, customs issues, geopolitical tensions, or other circumstances outside KaelPlay's control may affect delivery times.

If you have questions about your order or shipment, please contact us through our Contact page.